Comments on: Who I Am http://www.drnatalienews.com ROI of Social Media, Return on Investment, Social Media, Social CRM, SCRM, Customer Service, PR, Marketing, Social Business, Thought leadership, White papers, Forrester, Weber Shandwick, Management Consultant, Sat, 04 Feb 2012 21:51:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vidéos: Analyser la rentabilité des réseaux sociaux dans le domaine du service client | Socializ - Conseil en Community Management et Webmarketing, Stratégie réseaux sociaux et Marketing Alternatif - Dijon http://www.drnatalienews.com/who-i-am/comment-page-1#comment-3894 Vidéos: Analyser la rentabilité des réseaux sociaux dans le domaine du service client | Socializ - Conseil en Community Management et Webmarketing, Stratégie réseaux sociaux et Marketing Alternatif - Dijon Tue, 27 Sep 2011 07:59:56 +0000 http://drnatnews.com/?page_id=26#comment-3894 [...] Si c'est votre première visite, vous pouvez vous abonner pour suivre nos articles Retrouvez le Dr Natalie Petouhoff dans une série de 3 vidéos mettant en avant les bénéfices des réseaux sociaux dans le domaine [...] [...] Si c'est votre première visite, vous pouvez vous abonner pour suivre nos articles Retrouvez le Dr Natalie Petouhoff dans une série de 3 vidéos mettant en avant les bénéfices des réseaux sociaux dans le domaine [...]

]]> By: Is there a way to reduce call center costs while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she pro http://www.drnatalienews.com/who-i-am/comment-page-1#comment-3876 Is there a way to reduce call center costs while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she pro Tue, 13 Sep 2011 21:23:48 +0000 http://drnatnews.com/?page_id=26#comment-3876 [...] while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she produced [...] [...] while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she produced [...]

]]> By: Is there a way to reduce call center costs while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she pro http://www.drnatalienews.com/who-i-am/comment-page-1#comment-3875 Is there a way to reduce call center costs while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she pro Tue, 13 Sep 2011 21:22:30 +0000 http://drnatnews.com/?page_id=26#comment-3875 [...] while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she produced [...] [...] while improving the quality of customer experience?  In this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she produced [...]

]]> By: Social Customer Service ROI | http://www.drnatalienews.com/who-i-am/comment-page-1#comment-3874 Social Customer Service ROI | Tue, 13 Sep 2011 17:42:34 +0000 http://drnatnews.com/?page_id=26#comment-3874 [...] this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service [...] [...] this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service [...]

]]> By: Social Customer Service ROI | http://www.drnatalienews.com/who-i-am/comment-page-1#comment-3872 Social Customer Service ROI | Mon, 12 Sep 2011 19:12:39 +0000 http://drnatnews.com/?page_id=26#comment-3872 [...] this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she produced [...] [...] this episode, former Forrester Analyst Natalie Petouhoff (@DrNatalie) discusses her ROI model for social customer service and the recent videos she produced [...]

]]> By: Let’s Debate: Social Media Measurement – The Missing Links | Social Media Masters http://www.drnatalienews.com/who-i-am/comment-page-1#comment-3868 Let’s Debate: Social Media Measurement – The Missing Links | Social Media Masters Tue, 06 Sep 2011 15:56:03 +0000 http://drnatnews.com/?page_id=26#comment-3868 [...] need for open dialogue void of format or formulas, and we will be joined by social media master, Natalie Petouhoff, Executive Consultant and Advisor, Author (4 books!!), Researcher and [...] [...] need for open dialogue void of format or formulas, and we will be joined by social media master, Natalie Petouhoff, Executive Consultant and Advisor, Author (4 books!!), Researcher and [...]

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